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CTMC's patient satisfaction scores continue to rise

FOR IMMEDIATE RELEASE                                
April 16, 2013
Rachel Nelson 512-753-3616               

SAN MARCOS, TXFor the month of March 2013, all of the Central Texas Medical Center (CTMC) patient experience objectives fell in the 75th percentile, marking a monumental achievement for the hospital. The data was collected from HCAHPS patient experience surveys that measure satisfaction for various objectives related to their stay in the hospital. Almost every category saw improvement from the scores during the same period last year.
“This is proof that your efforts in this area are truly making a difference in how our patients perceive our care,” said CTMC CEO/ President Sam Huenergardt in an e-mail to all staff. “What a great testament to your efforts and hard work! Thank you for your commitment, this is helping us achieve the mission Christ has charged us to fulfill.”
The indicators that are measured in the HCAHPS surveys patient experience include doctor communication, nurse communication, communication about medicine, staff responsiveness, discharge information, pain management, cleanliness, quietness, overall satisfaction and willingness to recommend.
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About CTMC
The hospital, which originated in 1923 as Hays County Soldiers, Sailors and Marines Memorial Hospital, was restructured in 1960. The present facility was opened at its current Wonder World Drive location in 1983. The CTMC staff of more than 700 employees works with more than 220 active and consulting physicians to provide quality services to patients and their families. In addition, over 200 community members and interns from area educational institutions volunteer their services to the hospital.  In 2010, 2011 and 2012, CTMC was named The Best Hospital in Hays County.  In addition, CTMC added a certified Chest Pain Center to its ER capabilities in 2011. In 2012, CTMC became the first operating room along the IH-35 corridor between Austin and San Antonio to be equipped with a da Vinci robotic-assisted surgery suite.
CTMC is a member of the Adventist Health System (AHS), a not-for-profit healthcare organization that emphasizes Christ at the center of care. Founded in 1973, AHS  has quickly grown to become the largest not-for-profit Protestant healthcare provider in the nation. Today, AHS  supports 43 hospitals and employs 55,000 individuals. AHS hospitals are comprised of 7,700 licensed beds, providing care for 4 million patients each year in inpatient, outpatient and emergency room visits.